Contact Avantinahub
At Avantinahub, we deeply value communication and strive to provide an attentive, reassuring experience for every customer. Whether you have a question about our curtains, need guidance before placing an order, or want to share your feedback, we are here to listen. Every message is an opportunity for us to understand you better and to improve how we serve your home and lifestyle needs.
Our Philosophy on Customer Care
We believe that every interaction should feel as refined and thoughtful as the products we create. Our team approaches customer support with patience and precision, ensuring that all inquiries are addressed with clarity and professionalism. Each conversation is handled with genuine interest in helping you find the right solution for your home.
How to Reach Us
For general inquiries, product questions, or order updates, you can contact us via email at [email protected]. We recommend including your order number (if applicable) and a detailed description of your request, so our support team can provide accurate assistance quickly.
If your inquiry involves customization requests, material recommendations, or interior styling guidance, please mention your preferred color palette or room type. Our specialists will respond with suggestions that align with Avantinahub’s design principles of harmony, warmth, and timeless elegance.
Before You Contact Us
To save time, you may wish to visit our Frequently Asked Questions page, where we cover topics such as shipping, measurements, care instructions, and return procedures. Many customers find that their initial concerns can be resolved quickly through these detailed sections.
Order Support
Once an order has been placed, our system automatically sends confirmation and tracking details to the email provided during checkout. If you haven’t received this information after your order has been processed, please contact us with your name and the approximate order details. We will verify your purchase and ensure that your shipment is on its way smoothly.
Custom Design Consultations
Avantinahub proudly offers personalized curtain consultations for customers who seek unique combinations of materials, embroidery, and design styles. Our artisans can adapt select designs to specific measurements or themes, such as modern, classic, or French-inspired interiors. This service reflects our belief that a curtain should not only serve a functional purpose but also contribute to the emotional atmosphere of a home.
If you’re considering a custom request, please include the following information in your email:
- Window dimensions and preferred curtain length
- Material or texture preferences (linen, velvet, jacquard, etc.)
- Desired level of light filtration (sheer, semi-blackout, or full blackout)
- Optional design inspirations or color references
Once we receive your message, our design team will respond with tailored recommendations and an estimated timeline for production.
Feedback and Collaboration
We welcome feedback, testimonials, and partnership inquiries. If you are an interior designer, decorator, or retailer interested in collaborating with Avantinahub, please reach out to our customer relations department. Our brand thrives on meaningful partnerships that share a commitment to quality craftsmanship and refined aesthetics.
Response Time
We aim to respond to all messages within a reasonable period, depending on the volume of inquiries. Our support staff reads every email carefully and ensures that each response reflects both expertise and empathy. We appreciate your patience as we work to provide thoughtful, detailed replies instead of automated responses.
Our Promise
Your trust means everything to us. Avantinahub commits to handling every inquiry with discretion and care. We will never share your personal information with third parties for marketing purposes, and all correspondence is treated as strictly confidential. Our communication style reflects our brand values—refined, sincere, and focused on long-term relationships.
Mailing Address
Avantinahub Studio
No. F00712, Kangnan Agricultural Products Processing Park,
Xiangbala Town, Xiangcheng County, Garze, Sichuan
We look forward to hearing from you and assisting in any way we can. Whether it’s finding the perfect curtain for your home or answering a simple question about fabric care, our team is here to help you make your space more beautiful and inviting.
Thank you for choosing Avantinahub — where elegance and craftsmanship meet to enhance every window and every moment of your home.