Refund and Returns Policy

1. General Return Eligibility

We accept returns for eligible products within 14 days of delivery, provided that items are unused, unwashed, undamaged, and in their original packaging. Products that have been customized, cut to size, or altered according to customer requests are generally not eligible for return, unless defective or damaged upon arrival.

To initiate a return, please contact our customer service team via [email protected] with your order number, product details, and photos if applicable. Our support team will guide you through the return process.

2. Conditions for Refunds and Exchanges

Refunds and exchanges are approved when products meet the following conditions:

• The item is unused, in its original condition, and includes all packaging and tags.
• No signs of installation, washing, or modification are present.
• The product was not a made-to-order or custom design unless proven defective.
• A return request is submitted within the designated period after receipt.

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

3. Non-Returnable or Non-Refundable Items

Certain products are not eligible for returns due to their custom or intimate nature. These include:

• Custom-sized curtains or drapes made to individual specifications
• Items purchased on final sale or marked as “non-returnable”
• Gift cards or promotional items received as part of a bundle offer
• Products damaged by improper use or installation

4. Return Process

Once your return request is approved, our support team will provide the appropriate return address and shipping instructions. Please ensure your parcel is securely packed to prevent damage during transit. We recommend using a traceable shipping service to confirm receipt of the returned goods.

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged. In such cases, Avantina will cover or reimburse the shipping expense.

5. Refund Timeline

Once the returned item passes inspection, the refund will be processed to the original payment method. Depending on your payment provider, the transaction may take several business days to reflect in your account. Refunds are issued for the product cost only and exclude original shipping fees unless otherwise agreed.

In some cases, store credit may be offered as an alternative, allowing you to apply the balance toward future purchases at avantina.com.

6. Damaged or Defective Items

We take quality control seriously and inspect all products prior to dispatch. If you receive an item that is damaged or has a manufacturing defect, please contact us immediately with clear photos of the issue. Our team will offer a replacement or full refund as appropriate.

7. Order Cancellations

Orders may be canceled before processing begins. Once production or shipping has started, cancellation requests may no longer be accepted. If your order includes customized curtains, cancellation is not possible after materials have been cut or tailored.

8. Responsibility and Liability

Avantina is not responsible for returns lost or damaged during transit. Customers are encouraged to retain proof of shipment until the return process is complete. All returned products remain your responsibility until received by our fulfillment team.

9. How to Contact Us

For questions or assistance regarding returns, refunds, or exchanges, please contact us at:

Email: [email protected]
Address: No. F00712, Kangnan Agricultural Products Processing Park, Xiangbala Town, Xiangcheng County, Garze, Sichuan, China.