Shipping Policy

Welcome to Avantinahub. We appreciate your trust in our handmade and custom curtain collections. Each curtain you order is crafted with care, and we aim to ensure that your purchase arrives safely and promptly. This Shipping Policy explains how we handle order processing, shipping methods, delivery times, and related matters.

1. Order Processing

Every Avantinahub curtain is created with attention to detail. Once your order is confirmed, our production team begins preparing your custom or selected items. Order processing typically takes 2–5 business days before shipment. During busy seasons or for custom designs, additional time may be required for quality assurance.

Orders placed on weekends or public holidays are processed on the next working day. You will receive an email notification with tracking details once your order has been shipped.

2. Shipping Methods & Carriers

Avantinahub works with reliable international logistics partners to ensure secure and efficient delivery. Depending on your region and order size, your package may be shipped via:

Standard International Air Shipping (tracked)
Expedited Courier Services for faster delivery
Local warehouse dispatch (if applicable)

Tracking numbers are provided as soon as the parcel is dispatched. Customers can check their order status directly through our Order Tracking page.

3. Estimated Delivery Time

Delivery times vary depending on your destination and selected shipping method. Generally:

Standard Shipping: 10–25 business days
Expedited Shipping: 5–12 business days

Please note that customs inspections, local carrier delays, or peak season logistics may affect actual delivery times. We appreciate your patience and understanding during such situations.

4. Shipping Fees

We strive to offer fair and transparent shipping costs. The shipping fee for your order is calculated at checkout based on your delivery address and package weight. Occasionally, we provide free shipping promotions for selected collections or order totals.

Customers are responsible for any applicable import taxes or customs duties imposed by their local authorities.

5. Address Accuracy

To ensure successful delivery, please provide accurate and complete shipping information at checkout. Avantinahub is not responsible for delays or losses caused by incorrect or incomplete addresses. Once a shipment is in transit, address changes may not be possible.

6. Lost or Damaged Packages

All shipments are carefully packed and insured against transit damage. If your parcel arrives damaged or fails to arrive within the expected time frame, please contact our support team at [email protected] with your order number and proof of issue. We will work with the carrier to investigate and resolve the matter as quickly as possible.

7. Customs & Duties

Some international shipments may be subject to customs clearance procedures in the destination country. Customers are responsible for understanding and complying with local import regulations. Any duties or taxes incurred are not included in our product or shipping prices.

8. Order Tracking

Once your package has shipped, a tracking link will be emailed to you automatically. You can also log in to your account and visit My Orders to view live shipping updates and estimated delivery windows.

9. Contact Us

For any shipping-related questions, please contact us at [email protected]. Our support team will be happy to assist you with order tracking, logistics updates, or delivery adjustments whenever possible.

Address: No. F00712, Kangnan Agricultural Products Processing Park, Xiangbala Town, Xiangcheng County, Garze, Sichuan, China.