Frequently Asked Questions
Welcome to Avantinahub’s FAQ section. Here you’ll find detailed answers to some of the most common questions our customers ask about our curtains, services, and ordering process. We want your shopping experience to be smooth, transparent, and enjoyable from start to finish.
1. What types of curtains does Avantinahub offer?
Avantinahub specializes in a wide variety of curtains designed for elegance, function, and comfort. Our collection includes blackout drapes, sheer curtains, embroidered panels, jacquard designs, lace details, and thermal-insulated fabrics. Whether your style is modern minimalism, classic luxury, or vintage charm, we offer designs to match every home aesthetic.
2. Are your curtains customizable?
Yes. Many of our curtain styles can be customized in terms of size, length, and material combinations. For made-to-order products, please refer to the customization options available on the product page. If you require a special measurement or have unique needs, our team is happy to assist through email communication before purchase.
3. How long does shipping take?
Processing typically takes several business days, followed by shipping which varies based on location and chosen delivery method. Custom or handmade items may require additional preparation time. Once shipped, customers receive an email confirmation with tracking details so you can follow your order’s journey in real-time.
After your order has been dispatched, we will send a tracking link directly to your registered email. You can use this link to check the most up-to-date delivery status. If you do not receive tracking details after your order has shipped, please contact our support team for quick assistance.
5. What payment methods do you accept?
Avantinahub accepts major international payment methods, including credit and debit cards, and secure digital payment gateways. All transactions are processed through encrypted payment systems to ensure your information is safe and private.
6. Do you offer discounts or promotions?
Yes, we occasionally run seasonal sales and special promotions for our loyal customers. You can stay informed by subscribing to our store updates or visiting our homepage, where active discount codes and offers are displayed during promotional periods.
7. What if my curtains arrive damaged or incorrect?
We perform strict quality checks before shipping, but if you receive a damaged or incorrect item, please contact us promptly via email. Include your order number and clear photos of the issue, and our team will review and offer a solution such as a replacement or refund according to our Refund and Returns Policy.
8. How do I care for my curtains?
Care instructions vary by material. We recommend checking the care guide included with your purchase. Generally, gentle machine washing or light hand washing is suitable for most fabrics. Avoid harsh detergents and strong heat exposure to maintain fabric texture and color vibrancy. Some luxury designs may require professional cleaning for longevity.
9. Are your materials eco-friendly?
We are committed to sustainability by sourcing durable, ethically produced textiles. Several of our collections use natural cotton-linen blends and low-impact dyes to reduce environmental footprint. We continuously work toward improving our production standards for a greener home experience.
10. How can I contact customer service?
You can reach our customer support team via email at [email protected]. We aim to respond to all inquiries promptly, ensuring every customer receives attentive and professional assistance.
11. Can I cancel or modify my order after purchase?
Order changes are possible only before processing begins. If you need to modify or cancel an order, please email us as soon as possible. Once the order is in production or shipped, changes cannot be made. We recommend double-checking your order details before finalizing your purchase.
12. Do you ship internationally?
Yes, Avantinahub ships to a wide range of global destinations. Shipping fees and estimated delivery times vary depending on region and courier availability. All international deliveries are securely packaged to protect your items during transit.
13. How do I measure for the right curtain size?
Accurate measurement ensures the best fit and aesthetic result. Measure the width of your curtain rod and desired drop length before ordering. We suggest adding extra width for a fuller drape appearance. For custom-made curtains, please follow the measurement guide on each product page.
14. What makes Avantinahub different from other curtain brands?
Our philosophy combines refined craftsmanship with artistic detail. We emphasize texture, natural light flow, and harmony within interior design. Each Avantinahub curtain is thoughtfully curated to add depth and character to your home, balancing functionality with timeless beauty.
Still have questions? Reach out to us anytime at [email protected]. We are here to help you create a warm, elegant, and inviting atmosphere in your living space.
Address: No. F00712, Kangnan Agricultural Products Processing Park, Xiangbala Town, Xiangcheng County, Garze, Sichuan